Franchise Manager

Hyundai Motor Company Australia

Working at Hyundai Motor Company Australia

At Hyundai, we are driven by the belief that everyone should have access to the very best in modern mobility. We want to become a lifetime partner for our customer and

not just supply some of Australia’s most popular cars but also innovative future mobility solutions. Our purpose is to enhance people’s everyday lives by caring for many.

Hyundai Motor Company Australia (HMCA) continues to enrich its product line-up with vehicles that are helping to build solutions for a more sustainable future, such as NEXO,

the world’s first dedicated hydrogen-powered SUV and the award-winning IONIQ 5, redefining electric mobility and innovation. Hyundai have committed to Carbon Neutral by 2045. 

We aim to reset how customers, employees and brand representatives think and feel about our brand and do this by always having our founder, Chung Ju-Yung’s have a go attitude

at the forefront of everything we do. At HMCA, we proudly live by the ‘Have you tried it?’ ethos and philosophy to progress and grow as a company.

Imagining what better will look like tomorrow,so that people can benefit from today. 

The Opportunity

Due to an internal promotion, we have an opportunity for a Franchise Manager to join our high performing Southern Region team. In this role you will be responsible for developing and implementing strategies to maximise Dealer Network representation and performance, aligned with national policies and procedures. You will have direct responsibility for Dealer network operations, including dealer appointments, terminations, buy-sell process, improvement of processes and programs to support dealer performance and profitability. Reporting to the Senior Manager Franchise Planning & CX and working closely with the Regional General Manager, this position will drive change management and promote continuous improvement across the Dealer network. 

Key Responsibilities

• Apply HMC GDSI standards which includes primary and secondary signage, overall layout of the facility to ensure compliance
• Ensure financial facility support and budget monitoring and recommendations for any facility improvements
• Coordinate the Regional NDM activities, GDSI policies, HMC reporting and reimbursements
• Assess the National Dealer Network compliance against the Dealer Performance Excellence (DPE) standards
• Apply any method of checking, analyzing, action and reviewing of dealers towards the HMCA’s standards and dealer operations
• Understand the legal framework of the Hyundai Franchise Agreement to provide coaching and mentoring advice to teams
• Ensure optimal coverage of the dealer network for the region for both sales and aftersales, and coordinate new appointments, buy-sell, Dealer Principal changes and terminations
• Ensure market representations to ensure that the dealer location is effective, keeping the future of the dealership in mind
• Work with the regions and regional teams to improve operational effectiveness of dealers to assist in maximizing their value on behalf of the Hyundai franchise
• Maintain a multi-functional view of the dealership and work closely with the sales and services teams to achieve the best solutions

Key Relationships

• This role reports to the Senior Manager Franchise Planning & CX 
• This role has no direct reports

About You

You are looking to develop your career in automotive with an innovative brand and have the below skills and experience. 

• 3-5 years experience in an Area Manager, Franchise Management or Dealer Operations role in automotive. 
• Strong stakeholder management skills with the ability to influence and deliver difficult outcomes to Dealers. 
• Understanding of Dealer Operations across sales and aftersales. 
• Ability to collaborate with the wider regional and head office team to drive high-performance in the dealer network. 
• Strong data-driven thinking with experience using data and insights to drive decision making and influence. 
• Valid driver's licence. 

Why work for Hyundai Motor Company Australia?

We take great pride in creating an inclusive, energised and team-based workplace with meaningful experiences, encouraging innovation and a growth mindset. 

• HMCA & GMAu: Exposure to all facets of the business, its products and future business. 
• Learning & Development: Personalised LMS System and clear L&D strategy for all staff. Exciting formal learning offering’s with internationally recognised organisations. 
• Leave Benefits: Paid Parental Leave, Celebration , Volunteer, Exam Leave and more!
• Employee Vehicle Lease Program: Utilise our Hyundai Cars at a reduced price.  
• CSR Program: Contribute to our Hyundai Help for Kids, which has raised over $15 million for not-for-profit organisations focused on the betterment of children’s lives.
• EAP Converge: Access to professional assistance for personal or work-related issue. Health & Wellbeing resources and more. 

We are an equal opportunity employer where our values form the foundation of our culture - customer, challenge, collaboration, people and globality.

Recruitment Process

If you would like a career with Hyundai Motor Company Australia, please submit your resume by using the apply button below. If you are shortlisted, you will be contacted by telephone by our People & Culture team. We would like to thank all other applicants for their interest and wish you well in your job search.