Warranty Specialist

Hyundai Motor Company Australia

Working at Hyundai Motor Company Australia

At Hyundai, we are driven by the belief that everyone should have access to the very best in modern mobility. We want to become a lifetime partner for our customer and

not just supply some of Australia’s most popular cars but also innovative future mobility solutions. Our purpose is to enhance people’s everyday lives by caring for many.

Hyundai Motor Company Australia (HMCA) continues to enrich its product line-up with vehicles that are helping to build solutions for a more sustainable future, such as NEXO,

the world’s first dedicated hydrogen-powered SUV and the award-winning IONIQ 5, redefining electric mobility and innovation. Hyundai have committed to Carbon Neutral by 2045. 

We aim to reset how customers, employees and brand representatives think and feel about our brand and do this by always having our founder, Chung Ju-Yung’s have a go attitude

at the forefront of everything we do. At HMCA, we proudly live by the ‘Have you tried it?’ ethos and philosophy to progress and grow as a company.

Imagining what better will look like tomorrow,so that people can benefit from today. 

The Opportunity

As the Warranty Specialist, you will support the business in obtaining all pertinent information that is needed to ensure that work actioned, complies with the warranty policies and procedures as set up by HMCA. You will be responsible for end-to-end case management on claims and repair orders, managing warranty claims, prior work approvals and lifetime service claims. 

If you have experience in warranty, service, parts or technical at a dealership or OEM level, this is the role for you. Come grow with us! 

Key Responsibilities:

• Adjudicate pre and post repair requests submitted by Dealers to ensure the proposed work complies with warranty policies and procedures as required.
• Perform daily claim absorption for claims not accepted by factory.
• Perform daily manual claim adjudication as required, ensuring all claims meet policy requirements.
• Dealer claim and PWA adjudication for a given Dealer Group.
• Provide Dealer advise on warranty policies and procedures
• Adjudication of PWA’s submitted by a nominated dealer group for the failure of components supplied by HMC and Local Vendors
• Observe and report on any trends, anomalies, errors, or discrepancies noted during the processing and investigation of warranty claims
• Investigate any allocated Dealer enquiries regarding variations and denials, responding in writing and maintain history records
• Assist Dealers on warranty and system issues, telephonically or in writing
• Coordinate the return of replacement components under warranty for technical analysis
• Answer any relevant day-to-day correspondence received and sent in relation to warranty claims, prior work approvals and lifetime service claims as required.

About You

You have the below skills and experience and are passionate about progressing your career with an innovative and dynamic automotive brand. 

• 2 years of experience working in a similar role in warranty, service, parts or technical either in OEM or retail. 
• Strong planning and organisational skills with the ability to manage your own caseload. 
• Strong case management skills with the ability to collaborate internally with the broader customer experience and technical team to resolve claims. 
• Good communication skills particularly with email correspondence. 
• Strong customer service skills and experience.

Why work for Hyundai Motor Company Australia?

We take great pride in creating an inclusive, energised and team-based workplace with meaningful experiences, encouraging innovation and a growth mindset. 

• HMCA & GMAu: Exposure to all facets of the business, its products and future business. 
• Learning & Development: Personalised LMS System and clear L&D strategy for all staff. Exciting formal learning offering’s with internationally recognised organisations. 
• Leave Benefits: Paid Parental Leave, Celebration , Volunteer, Exam Leave and more!
• Employee Vehicle Lease Program: Utilise our Hyundai Cars at a reduced price. 
• Subsidised: Gym with personal trainer on-site, onsite café with barista made coffee.
• Travel: 2 Minute walk from the Sydney Metro and bus station, making it an ease to travel. 
• CSR Program: Contribute to our Hyundai Help for Kids, which has raised over $15 million for not-for-profit organisations focused on the betterment of children’s lives.
• EAP Converge: Access to professional assistance for personal or work-related issue. Health & Wellbeing resources and more. 
• Newly renovated office: Open-plan layout that stimulates productivity and collaboration.

We are an equal opportunity employer where our values form the foundation of our culture - customer, challenge, collaboration, people and globality.

Recruitment Process

If you would like a career with Hyundai Motor Company Australia, please submit your resume by using the apply button below. If you are shortlisted, you will be contacted by telephone by our People & Culture team. We would like to thank all other applicants for their interest and wish you well in your job search.