Oceania Aftersales Specialist

Date: 22 Apr 2024

Location: Macquarie Park, NSW, Oceania Service team, 2113

Company: Hyundai Australia

Hyundai Motor Company Australia

Working at Hyundai Motor Company Australia

At Hyundai, we are driven by the belief that everyone should have access to the very best in modern mobility. We want to become a lifetime partner for our customer and

not just supply some of Australia’s most popular cars but also innovative future mobility solutions. Our purpose is to enhance people’s everyday lives by caring for many.

Hyundai Motor Company Australia (HMCA) continues to enrich its product line-up with vehicles that are helping to build solutions for a more sustainable future, such as NEXO,

the world’s first dedicated hydrogen-powered SUV and the award-winning IONIQ 5, redefining electric mobility and innovation. Hyundai have committed to Carbon Neutral by 2045. 

We aim to reset how customers, employees and brand representatives think and feel about our brand and do this by always having our founder, Chung Ju-Yung’s have a go attitude

at the forefront of everything we do. At HMCA, we proudly live by the ‘Have you tried it?’ ethos and philosophy to progress and grow as a company.

Imagining what better will look like tomorrow,so that people can benefit from today. 

The Opportunity

This is a newly created role due to the growth of HMC in the Oceania Region. As the Oceania Aftersales Specialist, you will provide aftersales service and warranty support to the Oceania Distributor Network and Business Group, with a focus on customer satisfaction. You will work closely with Global HQ to oversee all aftersales strategies in the Oceania Region.

 

Your key responsibilities are:

  • Provide aftersales and network related support to the Oceania Business Group Network

  • Supporting warranty operation including PWA (prior work approval) and budget control 

  • Maintain GWMS (Global Warranty Management System) for the Oceania distributors – including PWA support

  • Assist Oceania distributors with service campaigns through GSW – particularly with TSB communication

  • Research quality issues and prepare a Quality Improvement report and send to the HMC factory ensuring that all relevant information is added and loaded onto GQIS (Global Quality Improvement System)

  • Monitoring and managing aftersales KPI and performance

  • Responsible for HTA communication and organizing training seminars

  • Provide diagnostic tool support of DTC (Diagnostic Trouble Code) in GDS (Global Diagnostic System)

  • Monitoring field vehicle quality issues and communication

  • Support and assist spare part supply

  • Aftersales training support

  • Customer satisfaction index and Global VOC management

  • Hyundai aftersales IT system support - distributor / dealer profile and user management 

About You

 

Organised: You have strong time management and prioritisation skills and can work with multiple requests from a range of stakeholders ensuring deadlines are met. 
Technical: You have an automotive trade certificate (Cert 3 minimum) with experience in vehicle diagnostics and troubleshooting. You have experience working in automotive dealerships or technical/warranty support with a manufacturer.  
Collaborator: You are able to work in conjunction with a variety of stakeholders in different markets and in different countries as well as Hyundai Global HQ. 


You must be comfortable with interstate and overseas travel when required. 

Why work for Hyundai Motor Company Australia?

We take great pride in creating an inclusive, energised and team-based workplace with meaningful experiences, encouraging innovation and a growth mindset. 

  • HMCA & GMAu: Exposure to all facets of the business, its products and future business. 
  • Learning & Development: Personalised LMS System and clear L&D strategy for all staff. Exciting formal learning offering’s with internationally recognised organisations. 
  • Leave Benefits: Paid Parental Leave, Celebration , Volunteer, Exam Leave and more!
  • Employee Vehicle Lease Program: Utilise our Hyundai Cars at a reduced price. 
  • Subsidised: Gym with personal trainer on-site, onsite café with barista made coffee.
  • Travel: 2 Minute walk from the Sydney Metro and bus station, making it an ease to travel. 
  • CSR Program: Contribute to our Hyundai Help for Kids, which has raised over $12 million for not-for-profit organisations focused on the betterment of children’s lives.
  • EAP Converge: Access to professional assistance for personal or work-related issue. Health & Wellbeing resources and more. 
  • Newly renovated office: Open-plan layout that stimulates productivity and collaboration.

We are an equal opportunity employer where our values form the foundation of our culture - customer, challenge, collaboration, people and globality.

Recruitment Process

If you would like a career with Hyundai Motor Company Australia, please submit your resume by using the apply button below. If you are shortlisted, you will be contacted by telephone by our People & Culture team. We would like to thank all other applicants for their interest and wish you well in your job search.