Aftersales Technical Trainer & Course Writer

Hyundai Motor Company Australia

Working at Hyundai Motor Company Australia

At Hyundai, we are driven by the belief that everyone should have access to the very best in modern mobility. We want to become a lifetime partner for our customer and

not just supply some of Australia’s most popular cars but also innovative future mobility solutions. Our purpose is to enhance people’s everyday lives by caring for many.

Hyundai Motor Company Australia (HMCA) continues to enrich its product line-up with vehicles that are helping to build solutions for a more sustainable future, such as NEXO,

the world’s first dedicated hydrogen-powered SUV and the award-winning IONIQ 5, redefining electric mobility and innovation. Hyundai have committed to Carbon Neutral by 2045. 

We aim to reset how customers, employees and brand representatives think and feel about our brand and do this by always having our founder, Chung Ju-Yung’s have a go attitude

at the forefront of everything we do. At HMCA, we proudly live by the ‘Have you tried it?’ ethos and philosophy to progress and grow as a company.

Imagining what better will look like tomorrow,so that people can benefit from today. 

The Opportunity

As the Aftersales Technical Trainer & Course Writer you will develop, prepare and deliver training modules for the Hyundai Master Technician Program and Hyundai Service Program. This will include the preparation and participation in Master Technician / Advisor Assessment and evaluation of qualifications for GAP analysis while ensuring that the compliance requirements for the delivery of the HMCA Technical training is met in accordance with the specified HMCA training framework.

Key Responsibilities 

• Research, develop and conduct technical service training to apprentices, technical and service staff to raise overall skill levels, product knowledge, efficiency, CSI & Repeat Repair.
• Deliver training and conduct assessments in accordance with HMCA Academy policies and procedures
• Develop training aids, prepare vehicles, training equipment and all related assets to assist with the delivery of high quality training
• Conduct Dealer visits to identify individual training requirements and evaluate training effectiveness
• Incorporate multimedia elements, including videos, interactive simulations, and graphics, to enhance the learning experience.
• Develop update, and maintain high-quality course content, including presentations, training materials, hands-on exercises, and assessments.
• Utilize various instructional methods, such as scenario-based learning, simulations, and case studies, to enhance the learning experience.
• Design and develop HMCA compliant learning resources using digital, eLearning and micro-learning platforms

Key Relationships 

• You are reporting to the Senior Manager, National Training
• Working within a national training team that resides in different states across Australia 
• You will work closely with the Aftersales regional team to establish local training needs
• This position interacts with several other departments including Marketing, Sales, Finance, Aftersales to consult on various aspects of business development.

About You

You have the below skills and experience with a passion for training and developing people.

• You have a Cert III in Light Vehicle Mechanical Technology. Cert IV in Training and Assessment is desirable
• Strong communication and presentation skills with the ability to present training face-to-face and virtually 
• You have 2 years’ experience in a technical training role with experience in technical course writing. 
• Competent workbook authoring skills using a range of programs such as MS PowerPoint, MS Publisher and MS Word.
• Valid driver’s license and ability to travel interstate when needed 

Why work for Hyundai Motor Company Australia?

We take great pride in creating an inclusive, energised and team-based workplace with meaningful experiences, encouraging innovation and a growth mindset. 

• HMCA & GMAu: Exposure to all facets of the business, its products and future business. 
• Learning & Development: Personalised LMS System and clear L&D strategy for all staff. Exciting formal learning offering’s with internationally recognised organisations. 
• Leave Benefits: Paid Parental Leave, Celebration , Volunteer, Exam Leave and more!
• Employee Vehicle Lease Program: Utilise our Hyundai Cars at a reduced price. 
• Subsidised: Gym with personal trainer on-site, onsite café with barista made coffee.
• Travel: 2 Minute walk from the Sydney Metro and bus station, making it an ease to travel. 
• CSR Program: Contribute to our Hyundai Help for Kids, which has raised over $14 million for not-for-profit organisations focused on the betterment of children’s lives.
• EAP Converge: Access to professional assistance for personal or work-related issue. Health & Wellbeing resources and more. 
• Newly renovated office: Open-plan layout that stimulates productivity and collaboration.

We are an equal opportunity employer where our values form the foundation of our culture - customer, challenge, collaboration, people and globality.

Recruitment Process

If you would like a career with Hyundai Motor Company Australia, please submit your resume by using the apply button below. If you are shortlisted, you will be contacted by telephone by our People & Culture team. We would like to thank all other applicants for their interest and wish you well in your job search.