Area AfterSales Manager

Hyundai Motor Company Australia

Working at Hyundai Motor Company Australia

At Hyundai, we are driven by the belief that everyone should have access to the very best in modern mobility. We want to become a lifetime partner for our customer and

not just supply some of Australia’s most popular cars but also innovative future mobility solutions. Our purpose is to enhance people’s everyday lives by caring for many.

Hyundai Motor Company Australia (HMCA) continues to enrich its product line-up with vehicles that are helping to build solutions for a more sustainable future, such as NEXO,

the world’s first dedicated hydrogen-powered SUV and the award-winning IONIQ 5, redefining electric mobility and innovation. Hyundai have committed to Carbon Neutral by 2045. 

We aim to reset how customers, employees and brand representatives think and feel about our brand and do this by always having our founder, Chung Ju-Yung’s have a go attitude

at the forefront of everything we do. At HMCA, we proudly live by the ‘Have you tried it?’ ethos and philosophy to progress and grow as a company.

Imagining what better will look like tomorrow,so that people can benefit from today. 

The Opportunity

As an Area Aftersales Manager for Northern Region, you will develop and execute strategic plans to ensure that HMCA’s wholesale and retail objectives are being met and exceeded. You will assist our Dealers to develop and maintain a highly motivated and effective Dealer network, capable of achieving and exceeding Hyundai’s sales and customer experience objectives.

Key Responsibilities 

• Be accountable for wholesale parts target and customer satisfaction target, every month
• Ensure Dealer profitability through strong business plans and market strategies
• Develop ideas and strategies to manage aged parts stock, while maximizing wholesale and retail opportunities
• Develop strong relationships with Key dealership stakeholders such as with DP, GM & department managers, through consistent Dealer visits and meetings
• Provide feedback to the RASM and National teams on regional insights and competitive analysis
• Maintain strong relationship and communication with key stakeholders outside dealer network 
• Drive accountability with the Dealers and hold them accountable to meet targets
• Provide regular learning and growth opportunities within the team
• Maintain a good relationship and communication between all key stakeholders
• Monitor skill opportunities and implement training (internal/external) where required
• Conduct quarterly meetings with the Dealer Managers for clear communication of monthly programs
• Ensure Dealer and internal reporting is accurate and timely
• Conduct Dealer performance meetings with identified focus Dealers
• In conjunction with the Regional After Sales Manager, develop and grow commercial opportunities
• Develop incentive programs for the dealer network in conjunction with the RAASM to meet and exceed wholesale parts targets. 
• Document key Dealer meeting points and action plans utilizing HMCA Dealer contact reporting

About You

Passionate: You are keen to learn, be proactive and take initiative. You have an interest in the automotive industry and are looking to grow your career with a leading OEM. Experience in automotive dealership or OEM is desirable but not essential. 

Go Getter: You have high energy and the urge to develop your skills. You thrive in a disciplined and structured environment. 

Innovative: You have can think outside the box and come up with innovative ideas to solve problems and support HMCA in achieving our strategic goals. 

Communicator: You have the ability to have open discussions, influence decision making processes and negotiate with dealers.

You must hold a valid driver’s license and be comfortable with regional and interstate travel when required. 
 

Why work for Hyundai Motor Company Australia?

We take great pride in creating an inclusive, energised and team-based workplace with meaningful experiences, encouraging innovation and a growth mindset. 

• HMCA & GMAu: Exposure to all facets of the business, its products and future business. 
• Learning & Development: Personalised LMS System and clear L&D strategy for all staff. Exciting formal learning offering’s with internationally recognised organisations. 
• Leave Benefits: Paid Parental Leave, Celebration , Volunteer, Exam Leave and more!
• Employee Vehicle Lease Program: Utilise our Hyundai Cars at a reduced price. 
• CSR Program: Contribute to our Hyundai Help for Kids, which has raised over $13 million for not-for-profit organisations focused on the betterment of children’s lives.
• EAP Converge: Access to professional assistance for personal or work-related issue. Health & Wellbeing resources and more. 

We are an equal opportunity employer where our values form the foundation of our culture - customer, challenge, collaboration, people and globality.

Recruitment Process

If you would like a career with Hyundai Motor Company Australia, please submit your resume by using the apply button below. If you are shortlisted, you will be contacted by telephone by our People & Culture team. We would like to thank all other applicants for their interest and wish you well in your job search.