Showcase Receptionist

Genesis Motors Australia

Working at Genesis Motors Australia

Genesis is a global luxury automotive brand that delivers the highest standards of performance, design, safety, and innovation while looking towards a more sustainable future. Genesis designs customer experiences that go beyond products, embodying audacious, progressive and distinctly Korean characteristics within its unique “Athletic Elegance” design identity.

With a growing range of luxury models - including the G80, G70, GV60, GV70, and GV80 - Genesis aims to lead the age of electrification by focusing on a dual electrification strategy involving fuel-cell and battery EVs, starting with its G80 and GV60 electric models.

Genesis has stated its commitment to becoming a 100% zero emission vehicle brand by 2030 and to pursuing carbon neutrality by 2035. Since its initial launch in Korea, Genesis has emerged in key global markets including North America, Europe, China, Australia, Russia, and the Middle East, establishing a strong relationship with customers around the world.

The Opportunity

As the Showcase Receptionist, you will facilitate initial contact with all customers for our new Concord Showcase. You will be the main point of contact for Walk Ins, Referrals and any phone or internet-based inquiries. 

You will ensure all guests are provided with a high standard of customer experience, ensuring that the Showroom is well presented including display vehicles and customer facing areas.  

This is a newly created role based out of our brand-new Concord Showcase and is required to work on a Wednesday - Sunday  roster. 

Key Responsibilities 

• Ensure the entire showroom is exceptionally presented. This includes front of house and back of house tidiness, replenishment and tidiness of customer lounge 
• Meet & greet all showroom guests, providing initial welcome and information
• Management of concierge email inbox and concierge calendar
• Managing Next-Up for incoming walk-in and phone lead allocation to rostered on sales consultants
• Engage with customers hesitant on coming into the showroom as well as juggle multiple customers at once
• Ensure selected guests are offered refreshments – making and serving of hot / cold beverages and food 
• Assist with general / administrative tasks as required
• Manage inbound and outbound calls and internet enquiries / leads
• Data entry of various management systems including CRM, Walk-In Traffic Count
• Ensure a competent level of knowledge of all aspects of Genesis products and services
• Maintain a positive and professional relationship with all Genesis staff, Aftersales and Head Office Staff from Hyundai

About You

You have the below skills and experience with a passion to develop your career with an innovative luxury brand. 

• 1+ years’ experience in a customer service role preferably with experience in a dealership. 
• Experience with phone and face-to-face customer service. 
• Strong organizational and planning skills with the ability to manage multiple task. 
• Effective problem-solving skills with the ability to address customer service challenges.  
• Valid Driver’s license 

Why work for Genesis Motors Australia?

This is a rare opportunity that offers the successful candidate exposure to a national and global business, with access to the following benefits: 

• HMCA & GMAu: Exposure to all facets of the business, its products and future business. 
• Learning & Development: Personalised LMS System and clear L&D strategy for all staff. Exciting formal learning offering’s with internationally recognised organisations. 
• Leave Benefits: Paid Parental Leave, Celebration , Volunteer, Exam Leave and more!
• Employee Vehicle Lease Program: Utilise our Hyundai Cars at a reduced price. 
• CSR Program: Contribute to our Hyundai Help for Kids, which has raised over $13 million for not-for-profit organisations focused on the betterment of children’s lives.
• EAP Converge: Access to professional assistance for personal or work-related issue. Health & Wellbeing resources and more. 

Our people are our most valuable asset and we seek exceptional people who are both passionate and committed to providing outstanding customer experiences.

Recruitment Process

If you would like a career with Genesis Motors Australia, please submit your resume by using the apply button below. If you are shortlisted, you will be contacted by telephone by our People & Culture team. We would like to thank all other applicants for their interest and wish you well in your job search.