Service Consultant

Genesis Motors Australia

Working at Genesis Motors Australia

Genesis is a global luxury automotive brand that delivers the highest standards of performance, design, safety, and innovation while looking towards a more sustainable future. Genesis designs customer experiences that go beyond products, embodying audacious, progressive and distinctly Korean characteristics within its unique “Athletic Elegance” design identity.

With a growing range of luxury models - including the G80, G70, GV60, GV70, and GV80 - Genesis aims to lead the age of electrification by focusing on a dual electrification strategy involving fuel-cell and battery EVs, starting with its G80 and GV60 electric models.

Genesis has stated its commitment to becoming a 100% zero emission vehicle brand by 2030 and to pursuing carbon neutrality by 2035. Since its initial launch in Korea, Genesis has emerged in key global markets including North America, Europe, China, Australia, Russia, and the Middle East, establishing a strong relationship with customers around the world.

The Opportunity

The Service Consultant will be highly organised and customer-focused, responsible for managing customer service, workshop, and warranty efficiency. This role ensures efficient service delivery, maintains relationships with external vendors and suppliers, oversees vehicle service quality, coordinates service loan vehicles, and ensures clear communication with customers.

Customer Service

• Manage customer service and warranty bookings for timely, efficient service delivery.
• Oversee the allocation and management of the service loan vehicle fleet, ensuring availability when needed.
• Build rapport and trust with customers to enhance their Genesis experience.
• Foster strong relationships with servicing dealers to ensure effective collaboration.

Support and Collaboration

• Work with Service and Customer Care teams to resolve customer complaints and ensure satisfaction.
• Coordinate Genesis-To-You (GTY) pick-up and drop-off services, ensuring timely vehicle delivery for service, warranty, and retail needs.

Safety and Compliance

• Complete work orders for repairs, accurately documenting client requests and required work.
• Provide repair quotations to customers and confirm approval before proceeding.
• Confirm payment arrangements and process payments accurately.
• Perform quality checks on vehicles post-service to ensure customer satisfaction and reliability.
• Communicate diagnostic results and service outcomes clearly to customers.

This role is based in Parramatta. You must have a Valid Driver's License. 

About You

You have the below skills and experience and are looking to develop your career in automotive with an innovative brand. 

• Automotive Service Knowledge: Strong understanding of automotive service operations.
• Customer Service Skills: Ability to manage escalations and maintain high levels of customer satisfaction.
• Communication: Excellent verbal and written communication skills.
• Problem-Solving: Strong skills in addressing operational and customer service challenges.
• Attention to Detail: High accuracy in service delivery and reporting.
• Collaboration: Strong teamwork skills to work effectively with internal departments and external stakeholders.
• Proactive Improvement: Proactively identifies and implements improvements in processes and services.

Why work for Genesis Motors Australia?

This is a rare opportunity that offers the successful candidate exposure to a national and global business, with access to the following benefits: 

• HMCA & GMAu: Exposure to all facets of the business, its products and future business. 
• Learning & Development: Personalised LMS System and clear L&D strategy for all staff. Exciting formal learning offering’s with internationally recognised organisations. 
• Leave Benefits: Paid Parental Leave, Celebration , Volunteer, Exam Leave and more!
• Employee Vehicle Lease Program: Utilise our Hyundai Cars at a reduced price. 
• Subsidised: Gym with personal trainer on-site, onsite café with barista made coffee.
• Travel: 2 Minute walk from the Sydney Metro and bus station, making it an ease to travel. 
• CSR Program: Contribute to our Hyundai Help for Kids, which has raised over $13 million for not-for-profit organisations focused on the betterment of children’s lives.
• EAP Converge: Access to professional assistance for personal or work-related issue. Health & Wellbeing resources and more. 
• Newly renovated office: Open-plan layout that stimulates productivity and collaboration.

Our people are our most valuable asset and we seek exceptional people who are both passionate and committed to providing outstanding customer experiences.

Recruitment Process

If you would like a career with Genesis Motors Australia, please submit your resume by using the apply button below. If you are shortlisted, you will be contacted by telephone by our People & Culture team. We would like to thank all other applicants for their interest and wish you well in your job search.

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