Booking & Service Coordinator

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Date: 18 Jun 2025

Location: Southport, QLD, Aftersales_Genesis_Northern, 4215

Company: Hyundai Australia

Genesis Motors Australia

Working at Genesis Motors Australia

Genesis is a global luxury automotive brand that delivers the highest standards of performance, design, safety, and innovation while looking towards a more sustainable future. Genesis designs customer experiences that go beyond products, embodying audacious, progressive and distinctly Korean characteristics within its unique “Athletic Elegance” design identity.

With a growing range of luxury models - including the G80, G70, GV60, GV70, and GV80 - Genesis aims to lead the age of electrification by focusing on a dual electrification strategy involving fuel-cell and battery EVs, starting with its G80 and GV60 electric models.

Genesis has stated its commitment to becoming a 100% zero emission vehicle brand by 2030 and to pursuing carbon neutrality by 2035. Since its initial launch in Korea, Genesis has emerged in key global markets including North America, Europe, China, Australia, Russia, and the Middle East, establishing a strong relationship with customers around the world.

The Opportunity

As the Booking & Service Coordinator you will be responsible for coordinating customer appointments, managing front desk operations, and providing exceptional customer service for our Gold Coast and Brisbane workshops. 

 

Based out of our newly built Gold Coast workshop, this role is perfect for anyone with a strong background in customer service and administration. Come grow with us! 

 

Key Responsibilities

  • Coordinate and manage customer appointments for service and repairs.
  • Confirm and remind customers of their appointments, providing any necessary pre-appointment information
  • Address customer inquiries about services offered, pricing, and estimated completion times.
  • Follow up with customers post-service to ensure satisfaction and address any additional needs.
  • Maintain accurate records of all bookings and customer interactions in the system.
  • Generate reports on booking trends and customer feedback for management review.
  • Answer and direct incoming phone calls, emails, and other communications promptly.
  • Assist with the preparation and filing of service documents, invoices, and other paperwork.
  • Handle payment transactions, including cash, credit card, and other forms of payment.
  • Liaise with service advisors and technicians to ensure smooth communication and coordination of customer appointments.
  • Provide exceptional customer service, addressing any immediate needs or concerns of customers.
  • Handle customer check-ins and check-outs, ensuring a seamless and efficient process.

 

About You

You have the below skills and experience with a passion to develop your career with an innovative luxury brand.

  • 1-2 years’ experience in an administrative or customer service role.
  • Strong organisation and planning skills with the ability to manage multiple tasks and deadlines.
  • Strong written and verbal customer service skills with experience in resolving customer inquiries and issues.
  • Proficient in Microsoft Office with strong data management and maintenance skills.

Why work for Genesis Motors Australia?

This is a rare opportunity that offers the successful candidate exposure to a national and global business, with access to the following benefits: 

  • HMCA & GMAu: Exposure to all facets of the business, its products and future business. 
  • Learning & Development: Personalised LMS System and clear L&D strategy for all staff. Exciting formal learning offering’s with internationally recognised organisations. 
  • Leave Benefits: Paid Parental Leave, Celebration , Volunteer, Exam Leave and more!
  • Employee Vehicle Lease Program: Utilise our Hyundai Cars at a reduced price. 
  • Subsidised: Gym with personal trainer on-site, onsite café with barista made coffee.
  • Travel: 2 Minute walk from the Sydney Metro and bus station, making it an ease to travel. 
  • CSR Program: Contribute to our Hyundai Help for Kids, which has raised over $14 million for not-for-profit organisations focused on the betterment of children’s lives.
  • EAP Converge: Access to professional assistance for personal or work-related issue. Health & Wellbeing resources and more. 
  • Newly renovated office: Open-plan layout that stimulates productivity and collaboration.

Our people are our most valuable asset and we seek exceptional people who are both passionate and committed to providing outstanding customer experiences.

Recruitment Process

If you would like a career with Genesis Motors Australia, please submit your resume by using the apply button below. If you are shortlisted, you will be contacted by telephone by our People & Culture team. We would like to thank all other applicants for their interest and wish you well in your job search.