Parts Interpreter & Warranty Coordinator

Genesis Motors Australia

Working at Genesis Motors Australia

Genesis is a global luxury automotive brand that delivers the highest standards of performance, design, safety, and innovation while looking towards a more sustainable future. Genesis designs customer experiences that go beyond products, embodying audacious, progressive and distinctly Korean characteristics within its unique “Athletic Elegance” design identity.

With a growing range of luxury models - including the G80, G70, GV60, GV70, and GV80 - Genesis aims to lead the age of electrification by focusing on a dual electrification strategy involving fuel-cell and battery EVs, starting with its G80 and GV60 electric models.

Genesis has stated its commitment to becoming a 100% zero emission vehicle brand by 2030 and to pursuing carbon neutrality by 2035. Since its initial launch in Korea, Genesis has emerged in key global markets including North America, Europe, China, Australia, Russia, and the Middle East, establishing a strong relationship with customers around the world.

The Opportunity

As the Parts & Warranty Coordinator you will be responsible for preparing accurate quotations for parts, processing sales transactions, managing parts inventory, and handling warranty claims. 

This role involves ordering parts, maintaining inventory records, and ensuring timely receipt and distribution of parts within the workshop. 

This is a newly created role due to the growth of our brand! 

Key Responsibilities 

• Prepare and provide accurate quotations for parts to customers and service technicians.
• Process sales transactions for parts, ensuring accurate pricing and invoicing.
• Order parts from suppliers, ensuring timely receipt and distribution within the workshop.
• Conduct regular inventory audits of all sites to ensure the accuracy of stock records and identify any discrepancies.
• Manage the receipting of parts, ensuring they are checked for accuracy and quality upon arrival.
• Submit and manage warranty claims, ensuring all required documentation is complete and accurate.
• Track the progress of warranty claims and follow up with manufacturers or suppliers as needed.
• Ensure compliance with manufacturer warranty policies and procedures.
• Work closely with the Service Manager and service technicians to ensure smooth operations.
• Provide support to the service team by assisting with administrative tasks and parts-related queries
   

About You

You have the below skills and experience with a passion to develop your career with an innovative luxury brand. 

• 2+ years’ experience working in a parts interpreter role or similar. 
• Comprehensive understanding of automotive service operations and equipment maintenance. 
• Strong customer service skills with the ability to manage escalations. 
• Proficient in using inventory management and warranty processing software, experience with Titan DMS system would be preferred but not essential. 
   

Why work for Genesis Motors Australia?

This is a rare opportunity that offers the successful candidate exposure to a national and global business, with access to the following benefits: 

• HMCA & GMAu: Exposure to all facets of the business, its products and future business. 
• Learning & Development: Personalised LMS System and clear L&D strategy for all staff. Exciting formal learning offering’s with internationally recognised organisations. 
• Leave Benefits: Paid Parental Leave, Celebration , Volunteer, Exam Leave and more!
• Employee Vehicle Lease Program: Utilise our Hyundai Cars at a reduced price. 
• CSR Program: Contribute to our Hyundai Help for Kids, which has raised over $13 million for not-for-profit organisations focused on the betterment of children’s lives.
• EAP Converge: Access to professional assistance for personal or work-related issue. Health & Wellbeing resources and more. 

Our people are our most valuable asset and we seek exceptional people who are both passionate and committed to providing outstanding customer experiences.

Recruitment Process

If you would like a career with Genesis Motors Australia, please submit your resume by using the apply button below. If you are shortlisted, you will be contacted by telephone by our People & Culture team. We would like to thank all other applicants for their interest and wish you well in your job search.