Service Manager

Genesis Motors Australia

Working at Genesis Motors Australia

Genesis is a global luxury automotive brand that delivers the highest standards of performance, design, safety, and innovation while looking towards a more sustainable future. Genesis designs customer experiences that go beyond products, embodying audacious, progressive and distinctly Korean characteristics within its unique “Athletic Elegance” design identity.

With a growing range of luxury models - including the G80, G70, GV60, GV70, and GV80 - Genesis aims to lead the age of electrification by focusing on a dual electrification strategy involving fuel-cell and battery EVs, starting with its G80 and GV60 electric models.

Genesis has stated its commitment to becoming a 100% zero emission vehicle brand by 2030 and to pursuing carbon neutrality by 2035. Since its initial launch in Korea, Genesis has emerged in key global markets including North America, Europe, China, Australia, Russia, and the Middle East, establishing a strong relationship with customers around the world.

The Opportunity

As the Service Manager you will be responsible for overseeing the daily operations of our Port Melbourne workshop, ensuring efficient service delivery and high-quality standards. 

This role includes managing customer service, leading the service team, coordinating with regional service consultants, and ensuring compliance with company policies and industry standards. You will focus on continuous improvement, performance reporting, and fostering collaboration with other departments and external partners.

This is a newly created role due to the growth of our brand! 

Key Responsibilities 

• Oversee the daily operations of the regional workshop, ensuring all services are performed efficiently and to the highest quality standards.
• Provide exceptional customer service, addressing customer inquiries and resolving issues promptly.
• Manage customer escalations and complaints, ensuring a satisfactory resolution for all parties involved.
• Lead and manage the service team, conducting regular meetings to review performance and provide guidance.
• Coordinate with regional service consultants to ensure consistent service delivery across all regions.
• Prepare regular reports on workshop performance, service metrics, and any operational issues.
• Analyse data to identify trends and areas for improvement.
• Maintain up-to-date knowledge of automotive service regulations and best practices.
• Identify opportunities for process improvements and implement changes to enhance service delivery.
• Work closely with the Aftersales Manager and other departments to ensure cohesive operations.

About You

You have the below skills and experience with a passion to develop your career with an innovative luxury brand. 

• 3+ years’ experience in dealership service and parts roles preferably with service management experience.
• Comprehensive understanding of automotive service operations and equipment maintenance. 
• Proven leadership skills with experience in team management and training.
• Strong internal/external stakeholder management skills. 
• Strong problem-solving skills with the ability to address operational and customer service challenges. 
   

Why work for Genesis Motors Australia?

This is a rare opportunity that offers the successful candidate exposure to a national and global business, with access to the following benefits: 

• HMCA & GMAu: Exposure to all facets of the business, its products and future business. 
• Learning & Development: Personalised LMS System and clear L&D strategy for all staff. Exciting formal learning offering’s with internationally recognised organisations. 
• Leave Benefits: Paid Parental Leave, Celebration , Volunteer, Exam Leave and more!
• Employee Vehicle Lease Program: Utilise our Hyundai Cars at a reduced price. 
• CSR Program: Contribute to our Hyundai Help for Kids, which has raised over $13 million for not-for-profit organisations focused on the betterment of children’s lives.
• EAP Converge: Access to professional assistance for personal or work-related issue. Health & Wellbeing resources and more. 

Our people are our most valuable asset and we seek exceptional people who are both passionate and committed to providing outstanding customer experiences.

Recruitment Process

If you would like a career with Genesis Motors Australia, please submit your resume by using the apply button below. If you are shortlisted, you will be contacted by telephone by our People & Culture team. We would like to thank all other applicants for their interest and wish you well in your job search.