Salesforce Administrator

Date: 13 May 2024

Location: Macquarie Park, NSW, CX/CRM-National-Genesis, 2113

Company: Hyundai Australia

Genesis Motors Australia

Working at Genesis Motors Australia

Genesis is a global luxury automotive brand that delivers the highest standards of performance, design, safety, and innovation while looking towards a more sustainable future. Genesis designs customer experiences that go beyond products, embodying audacious, progressive and distinctly Korean characteristics within its unique “Athletic Elegance” design identity.

With a growing range of luxury models - including the G80, G70, GV60, GV70, and GV80 - Genesis aims to lead the age of electrification by focusing on a dual electrification strategy involving fuel-cell and battery EVs, starting with its G80 and GV60 electric models.

Genesis has stated its commitment to becoming a 100% zero emission vehicle brand by 2030 and to pursuing carbon neutrality by 2035. Since its initial launch in Korea, Genesis has emerged in key global markets including North America, Europe, China, Australia, Russia, and the Middle East, establishing a strong relationship with customers around the world.

The Opportunity

As the Salesforce Administrator you will be responsible for managing and maintaining the Genesis Salesforce platform, as well as providing support for all users. This role is a key part of the broader Customer Experience and Digital team and represents a great opportunity for exposure to the various digital technologies that support the Genesis Motors Australia (GMAu) Customer Experience. As the primary administrator for the GMAu Salesforce Org, you will be liaising with key stakeholders on a regular basis. 


Typical day-to-day activities will include managing the BAU support queries and coordinating and working with the Salesforce agency partners to deliver against the backlog of work items. You will provide input into several key Salesforce projects that are currently in the delivery phase and will be a key member involved in the transitioning of these projects into the BAU operating model.

 

Key responsibilities: 

  • Manage the day-to-day operations of the Salesforce platform, including system configuration and customisation.
  • Responsible for oversight of all user accounts and permissions, including creating and deleting user accounts, assigning roles and permissions, and managing security settings.
  • Maintain and enhance Salesforce CPQ solution to ensure continuity of business at all times.
  • Support Genesis dealership staff by creating, receiving and managing user support tickets through to resolution.
  • Work with key internal stakeholders and Salesforce agency to deliver key business enhancements, from the requirement gather through to delivery.
  • Conducting testing and quality assurance for business applications
  • Communicate with and train users on all new system functionality.
  • Implement best practices for data management, including importing and exporting data, and ensuring data quality.
  • Work with the business to create and manage reports and dashboards.  
  • Support with system integrations via Mulesoft with other business applications.
  • Provide assistance with the SAP system, and liaise with HMCA IT for any additional support and advise

About You

Passionate: You are interested in the automotive industry and are looking to build a career with a growing luxury brand. 

Technical: You have previous experience in IT preferably working with a ticket system. Previous Salesforce Experience is desirable but not essential.

Communicator: You have strong stakeholder management skills with the ability to communicate effectively with all levels of staff. 

Organised: You can manage your own workload to meet multiple competing deadlines. 

Why work for Genesis Motors Australia?

This is a rare opportunity that offers the successful candidate exposure to a national and global business, with access to the following benefits: 

  • HMCA & GMAu: Exposure to all facets of the business, its products and future business. 
  • Learning & Development: Personalised LMS System and clear L&D strategy for all staff. Exciting formal learning offering’s with internationally recognised organisations. 
  • Leave Benefits: Paid Parental Leave, Celebration , Volunteer, Exam Leave and more!
  • Employee Vehicle Lease Program: Utilise our Hyundai Cars at a reduced price. 
  • Subsidised: Gym with personal trainer on-site, onsite café with barista made coffee.
  • Travel: 2 Minute walk from the Sydney Metro and bus station, making it an ease to travel. 
  • CSR Program: Contribute to our Hyundai Help for Kids, which has raised over $12 million for not-for-profit organisations focused on the betterment of children’s lives.
  • EAP Converge: Access to professional assistance for personal or work-related issue. Health & Wellbeing resources and more. 
  • Newly renovated office: Open-plan layout that stimulates productivity and collaboration.

Our people are our most valuable asset and we seek exceptional people who are both passionate and committed to providing outstanding customer experiences.

Recruitment Process

If you would like a career with Genesis Motors Australia, please submit your resume by using the apply button below. If you are shortlisted, you will be contacted by telephone by our People & Culture team. We would like to thank all other applicants for their interest and wish you well in your job search.