Aftersales Coordinator

Genesis Motors Australia

Working at Genesis Motors Australia

Genesis is a global luxury automotive brand that delivers the highest standards of performance, design, safety, and innovation while looking towards a more sustainable future. Genesis designs customer experiences that go beyond products, embodying audacious, progressive and distinctly Korean characteristics within its unique “Athletic Elegance” design identity.

With a growing range of luxury models - including the G80, G70, GV60, GV70, and GV80 - Genesis aims to lead the age of electrification by focusing on a dual electrification strategy involving fuel-cell and battery EVs, starting with its G80 and GV60 electric models.

Genesis has stated its commitment to becoming a 100% zero emission vehicle brand by 2030 and to pursuing carbon neutrality by 2035. Since its initial launch in Korea, Genesis has emerged in key global markets including North America, Europe, China, Australia, Russia, and the Middle East, establishing a strong relationship with customers around the world.

The Opportunity

Due to an internal promotion, we have an opportunity for an Aftersales Coordinator to join our team in Macquarie Park. This role supports the Aftersales (A/S) team by creating and distributing internal bulletins, managing online content, and providing general administrative support. This will include communicating with vendors and developers to plan, develop and maintain current A/S systems and also future A/S systems. 

Key Responsibilities 

• Create and distribute internal bulletins, publications, and SOPs for the Aftersales team.
• Create and prepare reports for different systems and areas of the business.
• Provide general admin support to the wider Aftersales team on various projects.
• Coordinate with regional service teams to ensure alignment and effective communication for service and parts operations.
• Capture, organize, and report on VOC data to support continuous improvement in customer experience.
• Communicate with all relevant stakeholders, including vehicle transportation logistics, production, and supply and fitment activities.
• Maintain and manage GMAu Parts and Accessory online content, including Brandsite, Salesforce, and eCommerce store.
• Reconcile payments and settlements relevant to aftersales retail purchases as communicated from Finance.
• Update internal systems and reports accordingly.

About You

You have the below skills and experience with a passion to develop your career with an innovative luxury brand. 

• 1-2 years’ experience in an administrative or coordinator role preferably in the automotive industry. 
• Strong organisation and planning skills with the ability to manage multiple tasks and deadlines. 
• Proficient in Microsoft Office and familiarity with CRM systems preferably Salesforce. 
• Strong stakeholder management skills with ability to work effectively with cross-functional teams. 

Why work for Genesis Motors Australia?

This is a rare opportunity that offers the successful candidate exposure to a national and global business, with access to the following benefits: 

• HMCA & GMAu: Exposure to all facets of the business, its products and future business. 
• Learning & Development: Personalised LMS System and clear L&D strategy for all staff. Exciting formal learning offering’s with internationally recognised organisations. 
• Leave Benefits: Paid Parental Leave, Celebration , Volunteer, Exam Leave and more!
• Employee Vehicle Lease Program: Utilise our Hyundai Cars at a reduced price. 
• Subsidised: Gym with personal trainer on-site, onsite café with barista made coffee.
• Travel: 2 Minute walk from the Sydney Metro and bus station, making it an ease to travel. 
• CSR Program: Contribute to our Hyundai Help for Kids, which has raised over $13 million for not-for-profit organisations focused on the betterment of children’s lives.
• EAP Converge: Access to professional assistance for personal or work-related issue. Health & Wellbeing resources and more. 
• Newly renovated office: Open-plan layout that stimulates productivity and collaboration.

Our people are our most valuable asset and we seek exceptional people who are both passionate and committed to providing outstanding customer experiences.

Recruitment Process

If you would like a career with Genesis Motors Australia, please submit your resume by using the apply button below. If you are shortlisted, you will be contacted by telephone by our People & Culture team. We would like to thank all other applicants for their interest and wish you well in your job search.